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Highlights
Goals & Measures
More Information
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Civic Vitality Innovations
Boston Metro Innovations
  | | Democratizing WiFi Access | |
| | Innovation | | Partnering to provide affordable, reliable municipal wireless on every street. | | | Description | Boston is setting a precedent in its approach to municipal wireless Internet by partnering with an independent non-profit organization, openairboston.net, that will be a wholesale provider to the entire city. This unique relationship will allow all Boston businesses, residents, and tourists, to access affordable and reliable service. The relationship will allow Boston to meet three essential goals: 1) ameliorate the Digital Divide 2) stimulate economic development and 3) improve the quality of City services. Unlike other cities aiming to establish municipal wireless through close affiliation with a handful of technology corporations, such as San Fransisco's partnership with Google, Boston will manage this as a public process with full transparency and accountability. Its technology partner, openairboston.net (OAB) is a private, non-profit corporation created specifically to develop, implement and operate affordable wireless Internet access throughout the City of Boston. - A pilot project
- in 2007 is expected to reach approximately 20,000 people in Boston's Grove Hall neighborhood
- Expected costs are $9.95 to $15.00 for high-speed service
Boston will develop a Wireless Innovation Center to foster research and a Living Online curriculum to help new users get the most out of Internet service |
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  | | Streamlining--and Tracking--City Services | |
 | | | Contact Information | City of Somerville
93 Highland Avenue
Somerville, MA 02143
Phone # (617) 625-6600 |
| | Innovation | | The first New England city to implement a municipal call center. | | | Description | Somerville, Massachusetts, is the the first New England city with a municipal call center and help desk that allows residents, city employees, and City Aldermen to report non-emergency situations to local government, and efficiently track City Hall's response. The innovative system--which can be accessed by dialing 311 from any Somerville phone--provides residents with one central mechanism to make service requests and obtain valuable information about city and neighborhood services and activities. Residents can submit work requests via the web, and easily monitor their completion through the help desk tracking system. The tracking system allows the city to identify trends in service requests, assess how quickly they are being addressed, and decide how to best allocate resources within departments and across city government, improving efficiency and increasing transparency. - Shortly after its implementation, the call center was averaging 700 calls per week
- The system cost $50,000 to implement
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    |  | | | Contact Information | 60 Temple Place
Boston, MA 02111
(617) 451-2770
webmaster@mapc.org |
| | Innovation | | A landmark achievement as ten municipalities in Greater Boston, including Boston, formulate solutions to common problems. | | | Description | A groundbreaking and award-winning organization established by the mayors and city managers of ten local cities--Boston, Cambridge, Chelsea, Everett, Malden, Melrose, Medford, Quincy, Revere and Somerville--the Metropolitan Mayors Coalition is a voluntary, collaborative forum where members exchange information and formulate shared solutions. Results have demonstrated the tangible benefits achieved through collective action:
* Jointly purchased goods and services
* A joint Homeland Security application resulting in a $1.96 million grant
* A shared municipal finances relief agenda |
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National/International Innovations
  | | Online Access to Social Services | |
 | | | Contact Information | Commission on Children, Families, & Communities of Multnomah County
421 SW 6th Avenue, Suite 600
Portland, OR 97204
(503) 988-3707
ccfc.org@co.multnomah.or.us |
| | Innovation | | Oregon residents can quickly and easily determine their eligibility for housing, healthcare and other services. | | | Description | OregonHelps! breaks the barrier to social service eligibility discovery by improving access for those families most in need. By consolidating Oregon's social service application processes into a single form, OregonHelps! makes it easier for families to understand whether or not they qualify for a particular social services from the privacy of their home or a local library. OregonHelps! is a multilingual web-based tool that checks eligibility for twelve Oregon social service programs simultaneously. It assists citizens who want to check their potential eligibility before filling out an application application, providing with much more ease and dignity.
* Improves access to food, housing, and healthcare services
* A process that used to take hours in multiple locations now takes minutes
* Available in Spanish, Russian, Vietnamese, and English
* Recognized by the 2004 Stockholm Challenge Award and the 2003 Government Technology Leadership Award. |
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  | | A For-Profit Approach to Global Problem-Solving | |
| | Innovation | | Combining market-based incentives with global problem-solving. | | | Description | A new arm of the world's leading search engine, Google.org, is leading the push for corporate action on the world's most intractable problems based on "doing well by doing good." Google.org is a for-profit "socially conscious venture" that is working to solve the world's biggest problems through an innovative mix of entrepreneurship, investment in new ideas, and a commitment to spend Google's profits responsibly. Google.org partners with venture capitalists to launch innovative ideas to address social and environmental concerns. By refusing non-profit status and partnering with venture capitalists to invest in promising approaches, and helping to take them to scale, its founders Larry Page and Sergey Brin say that they hope to solve the world's problems by garnering significant financial resources, and hope that Google.org will "someday eclipse Google itself in overall world impact." Google.org has made "learning grants" to Acumen Fund, the Seva Foundation, and Planet Read, and supports the Grameen Foundation USA and Doctors Without Borders as well as more than 2,100 non-profit organizations in 16 countries with free advertising |
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   | | Connecting the World's Young Activists | |
 | | | Contact Information | 19 Duncan Street, Suite 505
Toronto, Ontario, M5H 3H1
Canada |
| | Innovation | | Social networking for global youth engagement. | | | Description | TakingITGlobal.org brings social networking to the world of positive youth activism and is "the world's most popular online community for young people interested in making a difference." Through partnerships with global organizations, including the UN and major multinational corporations, TakingITGlobal.org connects youth from around the world, facilitating, inspiring, and supporting action in a variety of areas. The highly interactive website takes advantage of the newest trends in online communication and IT technology--blogs, chats, streaming videos, and interactive tools--to provide a platform for the expression of and connection to opportunities for the world's greatest resource: youth. As globalization erases the geographic boundaries separating the world's citizens, TakingITGlobal gives young citizens at the local level access to global colleagues. A sample project includes Youth Island, a collaboration with UNESCO, that focuses on youth in small island nations such as Samoa and Jamaica. TakingITGlobal has: * More than 130,000 members in 200 countries and territories
* More than 1,500 self-generated projects
* Key partners, including UNESCO, UNICEF, and the Global Youth Action Network |
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  | | Breaking New Ground in Digital Democracy | |
| | Innovation | | Harnessing online technology to improve voter efficiency and democratic participation. | | | Description | | In an effort to boost voter turnout, Estonia became the first country in the world to allow voters nationwide to cast their ballot electronically. Known for its E-savy population, Estonia introduced a three-day online voting option for its 2005 national elections. While many industrialized nations have experienced recent difficulties with voter turnout and vote security, Estonia sees its the new online voting system as increasing democratic participation and voting efficiency. Using a special ID card and reader device like those used for bank transactions and online tax records, citizens were allowed to vote anytime during the three-day window--from home, office, or any place with Internet access. While only a small percentage of the registered voter community chose to vote online, the Estonian government hailed the experiment as a success, and plans to continue the practice in future national elections. |
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  | | Bridging Cultures Among the World's Youth | |
 | | | Contact Information | Global Nomads Group
381 Broadway, 4th Floor
New York, NY 10013
(212) 529-0377 |
| | Innovation | | Harnassing technology to bridge cultural boundaries. | | | Description | Global Nomads Group (GNG) was founded in 1998 to foster dialogue and understanding among the world's youth. Using interactive technology like videoconferencing, it brings youth from around the world face-to-face to bridge the boundaries of cultural misconception and discuss issues. Students improve their communication, geographical and critical thinking skills as well as their understanding of different cultures. GNG pairs schools and supplies them with videoconferencing or webcasting technology, and supplementary reading materials. Its programs put youth in charge of their own education by using student moderators to lead discussions without the mediation of teachers or other adults. It has already: - Connected American students with youth from Sri Lanka, Rwanda, Iraq and Honduras
- Fostered discussions on issues such as the Tsunami, the Iraq War, the Sudan crisis and the Israeli-Palestinian conflict
- Created virtual journeys to the ancient city of Petra, Mayan ruins in Honduras and a Sudanese refugee camp
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